Dear Sir or Madam:
I am writing you to make you aware of the level of service that my wife and I have received from Derrick Easton. We have seldom in our life received such a high level of professional service as we have from Derrick during the installation and initial operation of the communications systems provided by the Audio Warehouse for our new home.
Derrick has impressed us with outstanding product knowledge and personal service. Not the least of his qualities is unwavering patience to explain and assist the two of us who are unskilled and uninformed about today's modern marvels of electronics. Throughout our experience with Audio Warehouse--design, installation, user orientation, and problem solving stages--he has always been there for us, seeming to go out of his way to ensure that the systems are working properly, that we know how to use them, that any problems are quickly fixed, and that we are satisfied. We have thoroughly enjoyed our relationship with Derrick and with Audio Warehouse, and we look forward to working with you again in the future. Count on us as a "satisfied customer."